🔁 Return & Refund Policy

Thank you for shopping with us. Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

📦 1. Return Eligibility

  • Products can be returned within 7 days from the date of delivery.

  • To be eligible for a return, the item must be:

    • Unused, unwashed, and in original condition

    • Returned with original packaging, tags, and accessories

    • Accompanied by the original invoice or proof of purchase

Returns that do not meet these conditions may not be accepted.

📝 2. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number, reason for return, and product details.

  3. Our team will guide you through the return process.

Once approved, we will arrange a return pickup or provide return instructions.

🔍 3. Inspection & Approval

  • All returned items will be inspected upon arrival.

  • If the product meets our return conditions, your return will be approved.

  • We reserve the right to reject returns that show signs of use, damage, or missing items.

💰 4. Refund Policy

  • After return approval, refunds will be processed within 5–7 working days.

  • Refunds will be issued to the original payment method used during purchase.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile financial services.

  • Shipping or delivery charges are non-refundable, unless the return is due to our error.

🔄 5. Damaged, Defective, or Wrong Items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect or different from what you ordered

Please contact us within 24 hours of delivery with clear photos or an unboxing video.
In such cases, we will offer a replacement or full refund, including delivery charges if applicable.

🚫 6. Non-Returnable Items

The following items are not eligible for return:

  • Used, washed, or altered products

  • Customized or personalized items

  • Products damaged due to customer misuse

  • Items marked as “Non-Returnable” on the product page

📞 7. Customer Support

For any questions or return requests, please contact us:

Email: siyam871076@gmail.com
Phone: +880 1843-871076
Working Hours: 10:00 AM – 8:00 PM (Except Friday)

📌 8. Policy Updates

We reserve the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

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