🚚 Shipping & Delivery Policy

Thank you for shopping with us. We aim to deliver your products safely and on time. Please read our shipping and delivery policy below to understand how your order will be processed.

📦 1. Order Processing

  • Orders are processed within 24–48 working hours after confirmation.

  • Orders placed on Friday or public holidays will be processed on the next working day.

  • You will receive an order confirmation once your order is successfully placed.

🇧🇩 2. Delivery Coverage

  • We deliver all over Bangladesh.

  • Delivery service availability may vary depending on your location.

⏱️ 3. Estimated Delivery Time

  • Inside Dhaka: 1–3 working days

  • Outside Dhaka: 3–7 working days

Delivery time may vary due to weather conditions, strikes, courier delays, or unforeseen circumstances.

💰 4. Shipping Charges

  • Shipping charges are calculated based on your delivery location and product weight.

  • The applicable delivery charge will be shown at checkout before confirming your order.

  • Any additional charges (if applicable) will be clearly communicated.

📬 5. Delivery Process

  • Orders are delivered through our trusted courier partners.

  • Please ensure someone is available at the delivery address to receive the order.

  • In case of Cash on Delivery (COD) orders, full payment must be made at the time of delivery.

📦 6. Product Receiving Guidelines

  • We recommend checking the package in front of the delivery person.

  • If the package appears damaged, torn, or opened, please inform the delivery agent immediately.

  • For damaged or incorrect items, follow our Return & Refund Policy.

🚫 7. Failed or Delayed Delivery

  • If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, re-delivery charges may apply.

  • We are not responsible for delays caused by courier services or natural circumstances beyond our control.

🔄 8. Order Tracking

  • Once shipped, tracking details may be shared via SMS, email, or your account dashboard (if applicable).

  • You can contact our support team for delivery updates if needed.

📞 9. Customer Support

For shipping or delivery-related queries, please contact us:

Email: siyam871076@gmail.com
Phone: +880 1843-871076
Working Hours: 10:00 AM – 8:00 PM (Except Friday)

📌 10. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective once published on our website.

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